The Renter's Rights Act: All About Pets
At The Norfolk Agents, we’re here to help you navigate major changes to the Private Rental Sector. Part 3 of our series will be all about pets, and how they are handled in a rental property.
One of the most talked-about elements of the upcoming Renters’ Rights Act is the change to how pets are handled in rented homes. From 1st May 2026, tenants will have a strengthened right to request a pet — and landlords will need to think carefully about how they respond.
While tenants can already ask to keep a pet, the new legislation tightens the rules significantly. Blanket bans will no longer be permitted, and landlords must deal with each request on its individual merits.
The Right to Request a Pet
Under the new rules, tenants will be able to make a written request to their landlord or managing agent to keep a pet. This request should include relevant details about the animal, such as its type, size, or breed.
Landlords will then be required to consider the request and respond within 28 days. Requests cannot be ignored, and refusals must be reasonable and properly justified in writing.
When Can a Landlord Reasonably Refuse?
A landlord can refuse a pet request, but only where there is a valid and justifiable reason. For example, a large dog in a small flat may be considered unsuitable.
Other circumstances where refusal may be reasonable include:
- Another tenant in the building has a serious allergy
- The property is too small for the size or number of pets requested
- The animal is illegal to own
- A head lease (in leasehold properties) specifically prohibits pets
When Refusal Is Not Reasonable
Landlords will not be able to refuse a request simply because:
- They do not like pets
- They have had previous issues with pets in the past
- They are concerned about potential future damage
- They believe pets may affect future lettings
- The tenant requires an assistance animal
Timelines and Appeals
Once a request is made, landlords must respond within 28 days. If additional information is requested — such as clarification on the animal’s size or type - the landlord will have 7 days to respond once that information is received.
If a landlord fails to respond, or unreasonably refuses a request, the tenant may appeal to the court, which can enforce compliance if obligations are not being met.
Important Exceptions to Be Aware Of
These rules apply only to existing tenants, not prospective ones. If a tenant keeps a pet without permission, they may still be in breach of their tenancy agreement.
Pet Insurance and Damage
Earlier versions of the Renters’ Rights Bill suggested landlords might be able to require additional pet insurance. This is no longer the case. Landlords will not be able to ask for extra insurance or additional deposits specifically for pets.
If you agree to a tenant having a pet, that consent cannot later be withdrawn, and the agreed pet will not be treated as a breach of the tenancy agreement. However, if the tenant wishes to introduce another pet, they must submit a new request.
So what happens if a pet causes damage?
Any damage caused by a pet can be handled in the same way as any other damage, with costs recoverable from the tenant’s security deposit where appropriate.
What Should Landlords Do Now?
With the rules around pets becoming clearer — and stricter — it’s important for landlords to be prepared. Reviewing your tenancy agreements, understanding what constitutes a reasonable refusal, and responding to requests within the correct timeframes will all be key to staying compliant.
If you’re unsure how these changes may affect your property, or would like guidance on handling pet requests fairly and lawfully, our team is here to help. Get in touch with The Norfolk Agents for clear, practical advice tailored to you and your portfolio.
